Purpose of the conditions of use and sale:

Through its website, KAYAK CAMPO SLU provides information about their products and offers the possibility of acquiring any of the products in the catalog. Due to the content and purpose of the website, people or users who want to benefit from its services must have the status of “customer”, which is acquired by filling in the “customer file” and accepting these conditions of use (legal notice, privacy policy and data protection clause) and sale. (what happens with the info provided on activities of collaborators).

Upon confirmation of the reservation, the customer expressly accepts all of these terms and conditions. In the event that a person registers another/s, they assume on their behalf each and every one of these general conditions.

Assumption of risk:

In any activity of active tourism and adventure sports there is a potential risk derived from its own nature, and the people who hire the services of KAYAK CAMPO SLU are aware of it, since they have been previously informed by the company.

The guides and technicians have the preparation and experience appropriate to the activity they develop. The users or participants of the activity must follow their instructions and guidelines, because the safety of the activity depends to a great extent on it.

Total or partial changes in the activity:

The activities offered are subject to the conditions of the environment (meteorological, climatological, hydrological, etc.) in which they are developed and of the people who participate (physical condition, physical problems, etc.), so they may undergo total or partial changes before or even during the activity.

In case of cancellation by KAYAK CAMPO SLU for justified reasons, the customer is entitled to postponement, replacement by another activity of their conformity or refund of the amount paid.

In the event that the customer, of their own free will, for not having enough fitness, or for not being in optimal conditions for the development of the activity, can not perform the scheduled activity, the customer will not be refunded in any case the money that they would have paid to hire the service.

Obligation to inform about health or personal condition: 

The client has the obligation to inform before the activity about possible states of gestation, requiring specific medication, paraplegia, cardiovascular diseases or presenting any health risk that may affect the normal development of the program, as well as if they have undergone surgery during the last year.

Likewise, they agree not to be under the influence of alcohol, drugs and/or narcotics, as well as any other medication that may affect their ability to react.

To participate in the activities it is essential to comply with the requirements of each activity. The technical data sheet for each activity specifies the requirements and minimum ages necessary to participate.

In any case, and especially for advanced level activities, KAYAK CAMPO SLU may choose to perform a previous test and reserves the right of admission.

The client is under the obligation to always follow the instructions of the guides and monitors, and to respect the environment and the rest of the components of the activity at all times. Otherwise, the company reserves the right to refuse admission without the right to refund to any client who does not comply with the rules of prevention for the development of the activity, as well as the required hygienic-sanitary rules derived from the risk of contagion of the COVID-19 or any other that the competent authorities may agree.

Client form and acceptance of the conditions: 

The client is under the obligation to fill out and sign the client form and conditions, prior to the realization of the activity/s. In the case of minors who do not have an ID card, the locality in which they live with their parents or legal representatives or their ID card will be registered. The signature of the conditions shall be considered an informed consent of the client.

Minors must have authorization or be accompanied by a person in charge.

In the event that the customer acts on behalf of a group, they commit themselves to send the information of the informed consent and the contracting conditions to those they represent.

The client accepts the intrinsic risk derived from the activities and especially from the measures taken for the prevention of the risk of contagion by COVID-19 and, therefore, from the physical, technical and psychological demands and requirements that must be fulfilled for the realization of these activities.

Contracting services:

• The object of the contract between KAYAK CAMPO SLU and the customer, are the activities of active tourism and adventure sports offered on its website. The company guides and provides material to the customer for the development of the activity and the customer pays a price for this service.

• The advertised prices refer to the rate per person and include direct services offered by KAYAK CAMPO SLU including VAT, for the minimum group indicated.

The contract and the responsibility of KAYAK CAMPO SLU affect only the direct work of its technicians and the organization of the activity. In the case of any activity subcontracted by KAYAK CAMPO SLU to another company, the latter will be responsible for any incident during the realization of such activity.

• The advertised prices refer to the rate per person and include direct services offered by KAYAK CAMPO SLU including VAT, for the minimum group indicated.

The payment of the price by the customer may be made in cash, credit or debit card, transfer or using payment platforms, whether their own or third parties (bizum, etc).

• Unless literally expressed otherwise, the hiring of external services (accommodation, transportation, …) will be the responsibility of the customer, although in order to facilitate these services, sometimes information may be provided by KAYAK CAMPO SLU.

• The price includes the necessary equipment, both individual and collective. Each technical sheet specifies the necessary equipment for each activity and program.

• To confirm a reservation, the client must pay at least 50% of the total amount of the activity. The reservation is not considered valid until this advance payment has been made. In programs or activities that, due to their characteristics, require the need to modify these percentages or conditions, this will be stated in the respective reservation or program. The remaining amount will be paid before the beginning of the activity. In the case of activities that do not meet at the Kayak Campo facilities, it will be paid 24 hours before the beginning of the activity.

For changes in the reservation, a minimum of 72 hours notice must be given, in the case of being notified with less time, we do not guarantee the possibility of modifying the reservation due to availability issues.

• The customer may cancel the services requested or contracted, being entitled to a refund of the amounts paid, but must compensate KAYAK CAMPO SLU in the amounts and conditions indicated below:

– Will pay the management fees, cancellation fees if any, and a penalty consisting of:
– 25% of the total amount of the reservation, if the cancellation occurs between 15 days and less than 30 days prior to the activity.
– 50% between 4 and 15 days prior to the activity
– 100% within 3 days prior to departure.

– The cancellation the same day of the activity or the no-show at the date and time indicated by KAYAK CAMPO SLU will imply the obligation of the client to pay the full amount of the reservation.

– Only in case of illness or force majeure, the full amount paid will be refunded to the affected person, upon presentation of the corresponding report.


In the price of the programs and activities is included assistance insurance with coverage in case of accidents. The material and equipment rental services (without guide) are not covered by the assistance insurance.

Accident insurance: Policy Nº 20180820365155 contracted with SURNE Insurance Company.

Likewise, KAYAK CAMPO SLU has the corresponding Third Party Liability Policy with the coverage and amounts required by the regulatory decrees of the sector.

Civil Responsibility Insurance: Policy Nº 1200060449 contracted with the Insurance Company BERKLEY.

Photographs during the activity:

KAYAK CAMPO SLU reserves the right to take photographs, film or record any activity or part of it and to use the results of these for promotional purposes. By registering, the participants of the activity allow their image to appear in advertising media. Members who prefer not to have their image and/or voice used for this purpose must notify us prior to the activity.

Data Protection:

KAYAK CAMPO SLU stores your personal and contact data to respond to requests for information you make to us and inform you of our activities and services, under the terms set out in our Privacy Policy and Cookies.

You can exercise your rights of access, rectification, cancellation and objection, by sending a request accompanied by a photocopy of your ID, through this web form or via email to

Claim forms:

KAYAK CAMPO SLU has complaint forms available to the customer in the office open to the public in Campo (Huesca).

Modifications of the conditions of use and sale:

KAYAK CAMPO SLU reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions. Therefore, KAYAK CAMPO SLU advises customers to read them carefully each time you access the website.

Customers and users will always have these Terms of Use in a visible place, freely accessible for any queries you want to make. In any case, acceptance of the Terms of Use will be a prior and essential step to the recruitment of any activity available through the website..